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Home Returns

Returns

Returns

Returns

At UBtrendz, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return eligible items in accordance with the policy below.

Return eligibility

You may return items if:

The return request is made within 14 days of receiving your order

Items are unused, unworn, and unwashed

All original tags and packaging are intact

Items that do not meet these conditions may not be accepted.

How to request a return

To start a return, please contact our customer support team with:

Your order number

The item(s) you wish to return

The reason for return

📧 Email: support@ubtrendz.com

 

Return shipping

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect

We recommend using a trackable shipping service to ensure safe delivery

Refunds

Once your return is received and inspected:

Approved refunds will be processed within 5–7 business days

Refunds will be issued to the original payment method

Shipping fees are non-refundable

Exchanges

At this time, we do not offer direct exchanges.
If you wish to receive a different item, please place a new order.

Need assistance?

📧 support@ubtrendz.com
⏱️ Response time: 24–48 business hours